Digital Relative provides a secure digital legacy vault that allows users to store encrypted account credentials, secure notes, and personal information for access by nominated beneficiaries after death or incapacity. The service is operated by Digital Relative, registered in England and Wales.
You must be at least 18 years old to use the service. By registering, you confirm that you are 18 or over and have the legal capacity to enter into this agreement.
You are responsible for maintaining the security of your login password and your vault PIN. These are separate credentials:
You must notify us immediately of any unauthorised access at security@digitalrelative.co.uk. You are responsible for all activity that occurs under your account.
We provide 8 one-time recovery codes as a backup for your vault PIN. You must generate and store these codes yourself from Settings. If you lose your vault PIN and do not have recovery codes, we cannot restore your vault data. This is a deliberate design choice — it means even Digital Relative cannot access your data without your consent.
We offer three plans:
All prices include VAT where applicable. Payments are processed by Stripe Payments UK Ltd, authorised by the FCA. Subscriptions renew automatically unless cancelled. You may cancel at any time through Settings. No refunds are provided for partial billing periods, except where required by UK consumer law (Consumer Rights Act 2015 and Consumer Contracts Regulations 2013).
You set a check-in frequency. If you do not check in within that period, Digital Relative will send you reminder emails and, if you have provided a mobile number, SMS reminders. If you still do not check in after your full frequency period has passed, your nominated beneficiaries will be notified.
You are solely responsible for ensuring your beneficiaries' contact details are accurate and that your check-in frequency reflects your circumstances. We accept no liability for failure of beneficiary notification caused by incorrect contact details, email delivery failures outside our control, or beneficiaries not acting on notifications.
Beneficiaries may request emergency access following your death by submitting a death certificate for verification via Onfido (a UK-based identity verification service). All emergency access requests are subject to a mandatory 48-hour review period during which you (if alive) can deny the request. We accept no liability for fraudulent emergency access attempts made by third parties.
Your vault contents are encrypted using AES-256-GCM with a key derived from your vault PIN. Digital Relative has no access to your vault PIN or encryption key. We cannot recover your vault data if you lose your PIN and have not saved recovery codes. Resetting your login password does not affect vault encryption — your vault PIN is independent.
You may not use the service to:
We reserve the right to terminate accounts that violate these terms without notice where the violation is serious (e.g. fraud, illegal content) or with 14 days notice for lesser violations.
You may upload documents (up to 25MB per file) for storage in your vault. All files are stored encrypted in UK-based infrastructure. You are responsible for ensuring you have the right to store any documents you upload. We do not review the contents of uploaded files.
We aim for 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. We may modify the service at any time. We will provide at least 30 days notice of any discontinuation, during which you may export all your data free of charge.
To the maximum extent permitted by English law, Digital Relative shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, arising from use of the service. Our total liability to you shall not exceed the total fees paid by you in the 12 months preceding the claim.
Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded by law.
We process your personal data in accordance with our Privacy Policy, which forms part of these terms. By using the service, you acknowledge that you have read and understood our Privacy Policy.
You may delete your account at any time from Settings. Deletion permanently removes all your data. We may suspend or terminate your account for breach of these terms. On any termination, all vault data is permanently deleted within 30 days, with audit logs anonymised.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also have rights under the laws of your country of residence that cannot be excluded.
We will notify you by email at least 14 days before any material changes take effect. If you do not accept updated terms, you may close your account and export your data before changes take effect. Continued use after the effective date constitutes acceptance.
Legal queries: legal@digitalrelative.co.uk
General support: hello@digitalrelative.co.uk
Digital Relative · Registered in England and Wales
Version 2.0 · Effective 24 May 2026